Help Desk IT Junior Analyst

Analyst, management and documentation of incidents for AUP Customer Services (Argentina, Uruguay and Paraguay). Experience in:

• Provide solutions in work environments under pressure
• Diagnosis and documentation of procedures for the management of large scale incidents
• Root cause identification
• Extensive use of SQL language to troubleshoot and solve incidents
• Multi-channel internal customer handling (telephone, ticket system, email and chat)
• Strong analytical and self-learning skills
• Teamwork with other IT analysts and areas