SENIOR UX/UI DESIGNER

Interface and user experience designer for Xcelerate, a Twilio Flex-based Contact Center software. Expertise in:

• Visual interaction design, functional to the specific needs of the client
• Creation and implementation of graphic identity systems
• Flow design, wireframes, storyboards, sitemaps and prototyping
• Information architecture
• Definition of PMU (Minimum Usable Product)
• Contributing to the ideation process, generating action plans and resolution proposals
• Analysis of customer behavior processes and their environment
• Integration of Design Thinking principles with tools for creating intuitive products and services (Figma, component libraries)
• Collaborative work with the Product Management, Customer Success and Engineering teams
• Incremental iterative approach
• Work in an agile environment and agile methodology deliverables
• Testing and visual quality
• Assistance and mentoring for junior designers
• Mendable AI integration for SMS and webchat conversations (based on GPT model)